Delivery and Exchange Policy

Delivery Terms

• ¹Orders above $70 will qualify for FREE delivery. For orders below $70, there will be a $12 delivery fee.
• Your order will be processed, dispatched and delivered to the address in 3-5 working days. We aim to meet these delivery times but during peak periods (October to February) and festive seasons, there may be 1-2 days delay.
• Contact number is mandatory upon checkout so that our delivery provider will notify you when your parcel is out for delivery.
• Kindly ensure all information provided is accurate and up to date. Star Learners is not held responsible for purchases delivered to a wrong address due to incorrect information provided.

Exchange Policy

• Only for defective or incorrect item received, goods are exchangeable within 7 days with the order number as proof of purchase.
• The exchange will be done at 61 Kaki Bukit Ave 1, #05-10 Shun Li Industrial Park, Singapore 417943.
• Exchange is done by APPOINTMENT ONLY. Please send an email to eShop@starlearners.com.sg with your exchange information and we will schedule an appointment for you.
• Goods returned for exchange MUST be in ORIGINAL condition, i.e. not washed and/or worn, not altered, not ironed and in original packaging.
• All items sold are non-cancellable, non-returnable and non-refundable.